FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions2020-09-25T14:17:46+00:00

FAQS

Below are some of the frequently asked questions we get here at CRV Surveillance. If you are looking for answers in a specific category like “Customer Service”, you can filter the list to only those questions. If you still have questions after reviewing these answers, please feel free to call us at 855.855.8881, or fill out our contact form and we will get back with you ASAP.

What services do you offer?2020-09-15T20:50:08+00:00

We partner with our customers to design the exact security solution for your business needs and budget requirements. We custom design, install, maintain, and monitor integrated or stand-alone services for access control, security and temperature screening cameras, burglar alarms, fire alarms, and system monitoring.

Do you offer building protection integration services?2020-09-16T16:27:28+00:00

Yes, we do. A large portion of our customer base relies on our ability to integrate their burglar alarms, video surveillance cameras, and access control systems to get the most use out of the technology for their business.

Do you offer both residential and commercial security?2020-09-15T20:52:53+00:00

Yes, we have experienced security experts with extensive knowledge in both commercial and residential security systems.

Do you offer fire and security system inspections?2020-09-15T20:53:43+00:00

Absolutely! We offer both services and have several technicians with the qualifications to perform thorough inspections for your business.

Do you offer both wired and wireless systems?2020-09-16T16:28:17+00:00

Yes, we try to provide as many options as possible to our customers. In many instances, your system will comprise both wired and wireless components because it will be a customized system to meet your exact needs.

What geography do you service?2020-10-21T18:42:20+00:00

We are the Southeast’s fastest-growing security provider because of the full range of equipment we install and our service after the sale. The locations we currently service are Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Louisiana, Mississippi, Missouri, Ohio, Eastern Texas, Tennessee, South Carolina, and North Carolina.

CRV Surveillance Geography
Where is your company headquarters located?2020-09-16T16:41:11+00:00

CRV Surveillance is headquartered at 100 Oxmoor Road, Suite 100, Birmingham, Alabama. We also have regional locations throughout the Southeast so we can provide prompt customer service and response times for new installs and service calls.

What type of security equipment do you install?2020-09-16T17:09:04+00:00

Unlike many of our competitors, we are not locked into a single brand. We are authorized installers for many of the world’s largest brands, like BOSCH, Kidde, Genetec, Honeywell, HID, and Software House, to name a few. Because of this, we can completely customize the best system to meet our customer’s needs.

Why choose CRV Surveillance over our competitors?2020-09-16T17:08:42+00:00

We have a very straightforward process for evaluations, installs, and customer service because we are not a large corporate company. We know our customers by name and provide personalized service. Our customer’s protection is our priority, so we believe in service after the sale and do not disappear like the larger security providers. We want to make sure our security solutions exceed your expectations, not just for today, but for years to come.

Are your security experts/technicians CRV Surveillance employees?2020-09-16T17:08:18+00:00

Yes, all of the security experts/technicians we send to our customer’s locations are CRV Surveillance employees. In rare instances, we may need to partner with an outside vendor for additional resources.

Do you ever have discounts or special offers?2020-09-16T16:44:43+00:00

Yes, we try to provide as many offers as possible to both new and existing customers. We will announce those here on our website, social media channels, and through our newsletter when the are available.

Do you sell any security system packages?2020-09-16T17:07:42+00:00

Yes, we do offer some pre-made security packages, but since most of our customer’s requirements are so unique, we like to work with you to design the exact system to meet your needs.

Why should I have my system monitored by CRV Surveillance?2020-09-16T17:07:21+00:00

Monitoring is a natural extension of installing a security or fire alarm system in the first place. It means you have someone is looking out for your home or business 24/7/365, and gives you the peace of mind in knowing you are being protected.

Do you have customer testimonials?2020-09-16T17:11:46+00:00

Yes, we have some delighted customers like Bargain Hunt, Crowne Apartments, and Regions, to name a few. You can view them on our website home page under Customer Testimonials.

What is the CRV LEARN approach, and how does it benefit customers?2020-09-16T17:13:22+00:00

Our LEARN approach is our systematic way of ensuring we gain a complete understanding of your needs, design the precise system to meet those needs, and make sure you understand everything about your system installation process. We break it down like this:

LISTEN – First, we listen to understand your concerns, goals, and requirements.

EVALUATE – Next, we take all of that information and begin our evaluation process to determine what security equipment will address your concerns, goals, and requirements.

APPROACH – Once we have completed our evaluation, we will start building a blueprint of the equipment we will use and how we will approach your installation.

RECOMMENDATION – Our recommendation to you will be built on the information we gathered when we listened to your goals, the equipment you need, and the best way to install your security system.

NAVIGATE – After approval of your recommendation, we will partner with you as we navigate our way through the install process. We want you to fully understand your system and what will happen before, during, and after the process is complete.

How do your prices compare to your competitors?2020-09-22T20:10:54+00:00

When we provide you an evaluation and quoted estimate of the cost, we are usually lower than the larger, more national brands because we do not have as much overhead as they do. We pass the savings on to you because we value our customers and do not view your business as a one-time sale. There are no hidden fees, and we always install the latest and greatest security equipment in your business or home.

How long is a quoted price good for after I receive it?2020-09-16T17:50:37+00:00

All of our quotes are good for 30 days from the original date of the quote.

Do you offer financing to your customers?2020-09-16T17:51:16+00:00

Absolutely. We have several existing options and can create custom solutions to help you get the right system. We want to partner with our customers to ensure your system meets your business needs and budget requirements.

Does CRV Surveillance require customers to sign service contracts?2020-09-16T17:51:57+00:00

The only time we require a service contract is when we are also monitoring your Burglar or Fire Alarm system(s).

Do you offer service contracts?2020-09-16T17:52:33+00:00

Yes, we offer 2-year service packages that auto-renew. Most other providers are requiring 3-5-year contracts, and you never own the equipment. Meaning that anytime they decide to end your services, they can remove all equipment as well. Customers are not allowed to move equipment with them when relocating or as they grow.

What does your service contract cover?2020-09-16T17:56:27+00:00

Our full-service contracts cover all parts and labor that need to be repaired or replaced in your system except acts of nature or personal property damage. The full-service contract is the best value for our customers as they do not have to budget in any equipment replacement or labor into their yearly budget.

We also have a standard and maintenance service contracts available. Our standard service contract covers the cost of labor to resolve a system issue, but not the parts that may need to be replaced. For maintenance contracts, we provide a predetermined schedule to do a site visit, assess your equipment and provide notification of potential issues.

How much does your monitoring service cost?2020-09-16T17:57:07+00:00

We offer monitoring services for our Burglar and Fire alarm customers. Our rates start as low as $21 per month.

Can you take over my existing commercial system?2020-09-22T19:36:54+00:00

While we always recommend upgrading your system for the best performance possible, we can have one of our security experts give you a free evaluation of your existing equipment to see what is possible. Another reason to upgrade is that we would not be able to warranty the equipment we have not installed and inspected.

Because we are authorized installers for many of the world’s best security brands, we can partner with you and develop a custom security system plan.

Contact us today if you would like a free system evaluation.

Can I upgrade my existing equipment?2020-09-16T18:03:21+00:00

Yes, you can. We recommend periodic system upgrades so that you can get the most use out of your system. Technology improves by leaps and bounds consistently, and system upgrades allow you to expand your system’s abilities to protect people and property.

My business is moving. Can you help me move my system?2020-09-16T21:14:32+00:00

Yes, we can. Contact us today for a free evaluation of your system relocation.

Can you install equipment that I have purchased from another company or retail store?2020-09-22T19:40:42+00:00

While we try to do everything we can for our customers, we do not install security equipment that we have not purchased. Why? The main reason is that we are licensed security experts for some of the world’s biggest and best brands and believe that equipment should be installed in your home or business. Another reason we do not install equipment purchased elsewhere is that we would be unable to provide a warranty or inspections on a system where we are not an authorized installer. And lastly, we inspect the components before leaving our warehouses to make sure everything is in working order so we can deploy your system as quickly as possible.

When can I have my system installed?2020-09-16T18:05:50+00:00

We want to make sure your business or home is secured as quickly as possible. The installation date can happen within 1 – 2 weeks of your order, depending on our installation schedule. After your order is complete, we will communicate and partner with you on an installation time that is right for you.

Will I own the equipment once I sign a contract?2020-09-16T18:11:36+00:00

Yes, once you purchase equipment for us to install, the equipment is yours.

Will I be able to view my cameras off-site?2020-09-16T18:15:53+00:00

That will depend on which system you purchased and your internet connectivity/speed. The majority of the cameras we install do have this capability

Will I get notifications when something happens on my property?2020-09-16T18:17:51+00:00

That will depend on which system you purchase and the software capabilities that come with the system. The vast majority of the systems we install have this capability. We will partner with you to make sure your system has the technology you are expecting.

What kind of warranty comes with my system?2020-09-16T18:18:33+00:00

We warranty the labor for 90 days, and most brands we install have at least a 2-year warranty. Some equipment will have more, depending on the manufacturer. We will explain all of this in your free system evaluation as we will know what brand we will be using to meet your needs and specifications.

How much storage do I need for my camera footage?2020-09-16T18:19:18+00:00

Storage capacity will depend on your needs and specifications. As you may imagine, the more cameras you have, the more storage you will need. Also, you need to factor in how many days you want to keep the footage before it is overwritten on your DVR (Digital Video Recorder) or NVR (Network Video Recorder). We will partner with you to ensure you have the right amount of storage capacity for your system.

Will I be trained on how to use my system?2020-09-16T18:20:15+00:00

Absolutely. Part of our installation process is training you on how to use your system by one of our security experts.

Will my system be impacted by the major network carriers no longer supporting the 3G cell signal?2020-09-22T20:07:43+00:00

If your system was installed before 2002, there is a possibility that your system has a 3G communicator and will no longer connect with our monitoring services. Call us today at 1.877.278.2919 to find out if your system will be impacted.

What do I need to do to upgrade from 3G?2020-09-16T21:16:49+00:00

You can call our service line 877.278.2919 or fill out our contact form to schedule an upgrade from a 3G communicator. We advise all of our customers to upgrade before the end of 2020, so they do not lose the protection our monitoring service provides.

What happens if I chose not to upgrade from 3G?2020-09-16T21:17:41+00:00

Your alarm will still sound if an entry point is opened, but our monitoring center will not be notified. That also means that emergency services will not be notified either. We strongly recommend upgrading your 3G communicator to be protected and can receive the proper assistance when an alarm is triggered.

What is your response time to a service call?2020-09-16T18:43:32+00:00

Once you open a service ticket with us, we will visit your location within 24 – 48 hours under normal circumstances. We are currently experiencing some slight delays due to COVID-19, but we will always communicate our expected arrival time with you. We appreciate your patience during this time.

How long will the batteries last in a wireless system?2020-09-16T18:44:05+00:00

Battery life depends on several things, but generally speaking, your batteries should last around two years.

What do I need to do when the battery needs to be changed?2020-09-16T21:22:58+00:00

You have a couple of options to choose from here. One is you can give us a call 877.278.2919, and we will be happy to walk you through it over the phone, or if you are not comfortable with that, we can have a security expert/technician come out and change it for you.

What happens to my security system if the power goes out?2020-09-16T18:45:43+00:00

All of the systems we install have a backup battery that will keep your security system active for several hours after the power goes out.

How do I schedule a service call?2020-09-16T21:12:31+00:00

You can call our dedicated customer support number 877.278.2919 or fill out our 24/7 support contact form to schedule a service call.

How do I verify that the security experts/technicians that come out to service my system are CRV employees?2020-09-22T19:31:30+00:00

All of our technicians drive branded trucks, wear our logo on their shirt, and have a CRV Surveillance branded badge with a photo ID of themselves. If you would like further verification, please feel free to call our service line at 877.278.2919.

My CRV Surveillance sign is faded and needs replacing. How do I get a new one?2020-10-16T15:04:54+00:00

Please fill out our contact form to let us know what you need in the “Question or Comment” section. We will get back to you quickly to find out what you need and mail a sign to your location.

My CRV Surveillance window decals need replacing. How do I get new ones?2020-09-16T21:19:24+00:00

Please fill out our contact form to let us know what you need in the “Question or Comment” section. We will get back with you quickly to find out how many you need and mail those to your location.

OUR CUSTOMERS

You are in good company. We partner with some of the biggest regional brands in the country. They trust us to take care of all their security needs and you can too.

Adamson Ford logo
Bargain Hunt logo
Crowne Luxury Apartments logo
Iberia Bank logo
J & M Tank Lines logo
McWane Science Center logo
MW Industrial Services logo
Pace Runners logo
Regions Bank logo

CRV SURVEILLANCE GEOGRAPHY

Our service coverage spans the majority of the Southeastern United States as well as Texas and parts of the Midwest.

CRV Surveillance Geography
Go to Top