Frequently Asked Questions2020-12-15T22:10:40+00:00


Below are some of the frequently asked questions we get here at CRV Surveillance. If you are looking for answers in a specific category like “Customer Service”, you can filter the list to only those questions. If you still have questions after reviewing these answers, please feel free to call us at 855.855.8881, or fill out our contact form and we will get back with you ASAP.

What services do you offer?2020-09-15T20:50:08+00:00

We partner with our customers to design the exact security solution for your business needs and budget requirements. We custom design, install, maintain, and monitor integrated or stand-alone services for access control, security and temperature screening cameras, burglar alarms, fire alarms, and system monitoring.

Do you offer building protection integration services?2020-09-16T16:27:28+00:00

Yes, we do. A large portion of our customer base relies on our ability to integrate their burglar alarms, video surveillance cameras, and access control systems to get the most use out of the technology for their business.

Do you offer both residential and commercial security?2020-09-15T20:52:53+00:00

Yes, we have experienced security experts with extensive knowledge in both commercial and residential security systems.

Do you offer fire and security system inspections?2020-09-15T20:53:43+00:00

Absolutely! We offer both services and have several technicians with the qualifications to perform thorough inspections for your business.

Do you offer both wired and wireless systems?2020-09-16T16:28:17+00:00

Yes, we try to provide as many options as possible to our customers. In many instances, your system will comprise both wired and wireless components because it will be a customized system to meet your exact needs.

What geography do you service?2020-10-21T18:42:20+00:00

We are the Southeast’s fastest-growing security provider because of the full range of equipment we install and our service after the sale. The locations we currently service are Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Louisiana, Mississippi, Missouri, Ohio, Eastern Texas, Tennessee, South Carolina, and North Carolina.

CRV Surveillance Geography
Where is your company headquarters located?2020-09-16T16:41:11+00:00

CRV Surveillance is headquartered at 100 Oxmoor Road, Suite 100, Birmingham, Alabama. We also have regional locations throughout the Southeast so we can provide prompt customer service and response times for new installs and service calls.

What type of security equipment do you install?2020-09-16T17:09:04+00:00

Unlike many of our competitors, we are not locked into a single brand. We are authorized installers for many of the world’s largest brands, like BOSCH, Kidde, Genetec, Honeywell, HID, and Software House, to name a few. Because of this, we can completely customize the best system to meet our customer’s needs.

Why choose CRV Surveillance over our competitors?2020-09-16T17:08:42+00:00

We have a very straightforward process for evaluations, installs, and customer service because we are not a large corporate company. We know our customers by name and provide personalized service. Our customer’s protection is our priority, so we believe in service after the sale and do not disappear like the larger security providers. We want to make sure our security solutions exceed your expectations, not just for today, but for years to come.

Are your security experts/technicians CRV Surveillance employees?2020-09-16T17:08:18+00:00

Yes, all of the security experts/technicians we send to our customer’s locations are CRV Surveillance employees. In rare instances, we may need to partner with an outside vendor for additional resources.

Do you ever have discounts or special offers?2020-09-16T16:44:43+00:00

Yes, we try to provide as many offers as possible to both new and existing customers. We will announce those here on our website, social media channels, and through our newsletter when the are available.

Do you sell any security system packages?2020-09-16T17:07:42+00:00