Welcome to your how-to guide for getting started with Microsoft Authenticator. Having a properly set up Microsoft Authenticator app on your phone is a very important part of working at CRV Surveillance. It will allow you to log in and set up Microsoft Outlook and the Office Suite as well as serve as a security checkpoint and safeguard for other CRV-utilized applications.

Before we get started, we wanted to let you know that Microsoft just recently changed the icon to represent the Authenticator app on both the iOS and Android platforms. Since one of the initial steps is checking to see if the Authenticator app is already installed on your cell phone, we wanted you to be aware of both the previous and new versions of the logo. Please see the image below.


Before we check to see if you have the Authenticator app on your cell phone, we need to get you logged in to your CRV-issued computer.

When you first log on to your new computer you will be asked to change your password from the default one you were given. You will be walked through the process and if the password change is successful you will see the third screen (below) with a confirmation message.


Before we go to download the app, let’s check and see if it is already installed on your phone. You can do this by using your phone’s search feature. For an iPhone, swipe left to reveal the search function. Type in Microsoft and if you have the Authenticator app you will see it listed like the screenshot below.

If you already have the app on your phone, please skip to #4. If you do not have the app, please proceed with the directions in step #3.


Scan the QR code below on the screen that matches the type of phone you have; Google Play for Android or App Store for iPhone. Follow the instructions on your phone to complete the installation. If for some reason scanning the image below does not work, please go here.


You will now be guided on how to set up your new CRV Surveillance account in the app and your web browser. Please open the Microsoft Authenticator app on your cell phone if it is not already opened. After opening if you are prompted to allow notifications, please allow notifications.

Go to on your computer to log into your Microsoft account. You will use your first initial and last name (i.e. as your username and the password is the one you created earlier in the “Getting Started” section of this guide.

After logging in, you should see a screen that says, “More Information Required”. Click on the “next” button in your web browser on your computer. Keep clicking on the “next” button until you arrive at the screen that says, “Don’t lose access to your account”.

Once you are in the app, click on the plus sign in the upper right-hand corner, and under “WHAT KIND OF ACCOUNT ARE YOU ADDING” select “work or school”.

You will be prompted to select either “sign-in” or “Scan QR code”. Select “Scan QR Code” and then point your cell phone camera at the screen on your laptop.

If you are taken to a page that says “Your account doesn’t have permission to view or manage this page in the MS 365 admin center, click on the box made of dots in the upper left-hand corner next to the words “Microsoft 365 admin center”.

Once you click on that you will see a menu come out from the left-hand side of your screen. Click on “Office” to be taken to your Microsoft Office 365 Home.

If Microsoft Office is not already installed on your computer, click on the orange “Install Office” button and follow the on-screen instructions.

Below are a series of screens that you will go through as described in these directions. The correct responses have been highlighted for you.