Terms and Conditions

1. Information We Collect

Other Information We Collect:

• Account Information: Name, email address, billing address, and account credentials
• Security System Data: Camera feeds, motion detection events, alarm system status via Immix integration
• Usage Information: Portal login times, feature usage, timelapse video requests
• Technical Data: IP addresses, browser type, device information, access logs

2. How We Use Your Information

Other Uses:

• Security Services: Monitor your premises, detect intrusions, and coordinate with monitoring centers
• Account Management: Maintain your account, process payments, and provide customer support
• Service Improvement: Analyze usage patterns, improve system performance, and features
• Legal Compliance: Meet regulatory requirements, respond to law enforcement requests

3. Information Sharing and Disclosure

Other Sharing:

• Monitoring Centers: Our regional monitoring centers receive security alerts to coordinate emergency response
• Emergency Services: We may share location and contact information with police, fire, or medical services during emergencies
• Service Providers: Third-party vendors who help us provide services (cloud hosting, technical support)
• Legal Requirements: When required by law, court order, or government request

4. Data Security and Protection

5. Your Privacy Rights and Choices

Other Rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a machine-readable format

6. Data Retention

• SMS Data: Phone numbers retained while your account is active; delivery logs for 90 days
• Security Data: Camera footage and events retained per your service agreement (typically 30-90 days)
• Account Data: Maintained while your account is active and for 7 years after termination for business records
• Compliance Logs: SMS opt-in/opt-out records retained for 3 years per TCPA requirements

7. Third-Party Privacy Policies

Our SMS services rely on third-party platforms. Please review their privacy policies:

• Microsoft Azure Communication Services: Microsoft Privacy Statement
• Customer.io (Email Services): Customer.io Privacy Policy
• Mobile Carriers: Contact your carrier for their SMS privacy policies

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We reserve the right to update this privacy policy periodically. Material changes affecting SMS communications will be communicated via email and SMS notification. Continued use of our services after changes constitutes acceptance.

10. Contact Information

1. Acceptance of Terms

By using CRV Surveillance monitoring services, accessing our customer portal, or opting in to SMS notifications, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

2. Service Description

CRV Surveillance provides comprehensive security monitoring services, including:

• 24/7 security system monitoring via Immix platform integration
• Video surveillance and time-lapse generation via the central WAVE server
• Emergency response coordination with monitoring centers
• Customer portal access for system management
• SMS and email notification services

4. Customer Portal and Account Access

• Account Security: You are responsible for maintaining the confidentiality of your login credentials
• Authorized Use: Portal access is limited to authorized personnel at your organization
• Data Accuracy: You must provide accurate contact information for emergency notifications
• System Requirements: A Compatible web browser and a stable internet connection are required

5. Monitoring Services and Response

6. Payment Terms and Service Fees

• Service Billing: Monthly or annual billing as specified in your service agreement
• SMS Charges: No additional charges for SMS notifications from CRV Surveillance
• Carrier Charges: Standard carrier SMS rates apply and are your responsibility
• Late Payments: Service may be suspended for overdue accounts

7. Data Privacy and Security

Your privacy is important to us. Our data handling practices are outlined in our Privacy Policy, which includes detailed information about the processing of SMS data via Azure Communication Services.

• SMS messages are encrypted in transit and delivery
• Phone numbers are stored securely and used only for authorized communications
• Message content is not permanently stored after delivery
• Compliance with TCPA, CAN-SPAM, and applicable privacy laws

8. Service Availability and Limitations

9. Prohibited Uses

• Using services for illegal activities or security evasion
• Sharing login credentials or unauthorized account access
• Attempting to interfere with system operations or security
• Using SMS service for marketing or non-security communications
• Providing false information during emergencies

10. Liability and Disclaimers

11. Termination

• Customer Termination: 30-day written notice required
• Service Termination: We may terminate for non-payment or term violation
• SMS Opt-out: Does not terminate security monitoring services
• Data Retention: Account data retained per privacy policy

12. Support and Contact Information

13. Changes to Terms

We may update these terms periodically. Material changes affecting SMS services will be communicated via email and SMS notification 30 days in advance. Continued use of services after changes constitutes acceptance of updated terms.

14. Governing Law

These terms are governed by the laws of your state. Disputes will be resolved through binding arbitration in [Your Location]. SMS compliance follows TCPA and FCC regulations.